GoCanada: “Our customers use the app from the moment they book”
For travelers who look forward to their dream trip to Canada for months, clarity and convenience are essential. That is why GoCanada has been working with the Travelia travel app for years. What started as an enthusiastic introduction during a 1TIS user day has grown into a tool that both customers and GoCanada itself cannot live without.
A complete travel overview within reach
According to GoCanada, customers especially appreciate the overview the app provides, meaning travelers always have their itinerary at hand.
“Customers are happy with the overview of their trip. All components are clearly organized together and the travel documents are heavily used.”
The digital travel documents prove to be a huge success. Even during the period when GoCanada still sent travel documents by post, many customers chose to use only the digital documents in the app!
Additionally, GoCanada sees that travelers actively use the travel app long before departure. Customers who sometimes book their trip almost a year in advance immediately ask questions to Moosy, the virtual assistant within the app.
Enthusiastic from the very first introduction
The collaboration with Travelia started during a 1TIS user day.
“We saw a presentation by Rick and Gerbert and were instantly enthusiastic. We immediately made an appointment and then quickly started with the Travelia app.”
Since then, GoCanada has seen the app continue to grow and develop. New features are constantly being added, so the app offers more and more value for both travelers and travel organizations.
A pleasant collaboration
In addition to the app's features, GoCanada is also very pleased with the collaboration with Travelia.
“The Travelia team always responds quickly and is easy to reach whenever we have questions.”
What GoCanada also appreciates is the proactive attitude of the Travelia team.
“We like that they actively approach us when there are new developments, such as the introduction of the virtual assistant.”
Managing content within the app is also straightforward thanks to the online management system.
Smart features that are actually used
Additionally, GoCanada actively uses the option to add their own travel tips.
“We really like that we can put our own tips in the app and notice that customers truly appreciate this.”
Other features are also widely used by GoCanada customers. For example, travelers can create a personal photo book of their trip and leave reviews for accommodations.
“Many customers review the accommodations during their trip. That gives us valuable information in return.”
An extra benefit is that the app generates additional income through bookings of services such as airport parking and eSIM solutions.
Fewer questions, more service
One of GoCanada's favorite features is Moosy, the AI-driven virtual assistant. It helps travelers by answering frequently asked questions and contributes to a better customer experience.
The benefits of the Travelia app are noticeable not only for travelers but also for the organization itself thanks to the support and information provided by Moosy.
“We notice that we get fewer phone calls and emails from customers with general questions.”
Finally, GoCanada views the app as a valuable service that sets them apart for their customers.
“We really like that we can offer our customers their own app.”
Schedule a demo
GoCanada's experiences show how a smart travel app can contribute to a better customer experience, more time for customer contact that actually matters, and extra commercial opportunities.
Excited? Schedule a demo and discover what Travelia can do for your organization.