Travelia Partner Support
Discover step by step how to get the most out of the Travelia app. From inviting your client to sending push notifications and creating knowledge items. In these short videos, we explain it simply. Choose a category and view the explanation you need right away.
New partner
In this video, we will show you step by step all phases, from a new partner to the app going live.
Functionalities
Invite your customer
When does your customer receive an invitation to download the app? In this video, we show you how to set your preferred time for sending.
Add extra passengers
If an additional traveler wants to log in to the app with their own email address, you can add them manually. We show it in the video.
Schedule messages
It is possible to send automated messages to your customer. For example, about the validity of travel documents or required vaccinations. In the video, you will see how to create and set up a push notification.
Travel specialist information
Add a photo, contact details, and opening hours. Watch the video to see how to enter and modify the travel specialist's information.
Add accommodation
You can add an accommodation yourself in the CMS (if your system is not linked), so your customer has all the information complete in their timeline in the app.
Create knowledge item
It is possible to provide your own knowledge items to the Virtuepe assistant. In this video, we will show you how this works.
Add location images
Want to provide an extra experience? Add location images in the CMS. It is possible to show a specific photo for each trip or destination in the app.
Create a sight or must-see as a tip
At "Discover" in the app, your customer receives fun tips about what to do in that area.
Resetting 2FA for logging in
Are you having trouble logging in and want to reset the 2FA for an employee? Then check out this video.
Canceling a booking in the app
Watch the instructional video on how to cancel a booking in the app.
Manually send your customer a new invitation
Do you want to send your customer another invitation to log in to the app?
Reseller email addresses
What is a reseller email address and how do you enter it? Watch this in the video.
Chat FAQs aanmaken in het CMS
Vragen die vaak gesteld worden door je klanten kan je aanmaken als Chat FAQ, zodat app gebruikers deze direct kunnen aanklikken. In deze video leg ik uit wat chat FAQs zijn en hoe je ze aanmaakt in het CMS?
Hoe bewerk ik de app instellingen?
Wil je de app instellingen aanpassen. Bekijk de video hoe je dit kan wijzigen.
Een extra gebruiker aanmaken voor het CMS
Wil je met meerdere collega's in het CMS aan de slag, bijvoorbeeld om samen tips aan te maken? Dan kan je in het CMS een extra gebruiker aanmaken.
Kan ik de app in het buitenland downloaden?
Wil je de app instellingen aanpassen. Bekijk de video hoe je dit kan wijzigen.
Integrations
Who are we collaborating with?
Due to the many collaborations, there are many services available in the app. Watch the video to see which collaborations are integrated into the Travelia app.
Wereldwijd internet voor jouw klanten met Hubby eSIM
Reizigers kunnen gebruik maken van Hubby via de app. In deze video uitleg over hoe dit gaat, waar je moet zijn voor support en de CMS instellingen hiervoor.
Reviews verzamelen TravelTrustit
We laten je zien hoe je bedrijfs- en accommodatie reviews kan verzamelen via de app
Nextory in the Travelia app
No heavy books to take on your trip and unlimited listening? Check out the possibilities with Nextory in the app in the video.
Bas from Fadiro
Are you collaborating with BAS from Fadiro and is all the travel information or travel documents not displaying correctly in the app?
