Travel Agency Vice Versa: “It feels as if our customers are traveling with a travel buddy in their pocket”
Anticipation starts at Travel Agency Vice Versa the very moment the trip is booked. And that is exactly where the Travelia app plays an important role in their clients' travel experience. What once started as a choice to lead the way has now grown into an indispensable part of the service that Vice Versa offers.
Anticipation from the moment of booking
According to Vice Versa, the travel app is already used long before suitcases are fetched from the attic. Clients especially appreciate that all travel information comes together clearly in one place, entirely in the recognizable style of the travel agency.
“Clients love that everything is instantly within reach. No separate emails with travel details and therefore no endless searching, but one place where their entire trip comes together.”
The app not only provides an overview but also contributes to the travel experience. Travelers can already discover what there is to do in the area and prepare for their holiday.
Moreover, during the trip ‘Vic’, Vice Versa's virtual assistant, is ready to answer questions and give handy tips. “For clients, it feels like going on a trip with a travel buddy in their pocket. And that feels like a relaxed way to start your holiday.”
A choice that felt right straight away
The choice for Travelia was more than just a step towards digitization for Vice Versa. “We wanted to create something that truly fits Vice Versa. Something that dared to be different, just as we always try to do ourselves.”
When Vice Versa decided to work with their own white-label travel app, that was still anything but a given. It was precisely that distinctive character that appealed to them.
“We don't believe in standing still or following the crowd. We prefer to find our own route. Looking back, that compass was set pretty well, because we haven't regretted it for a single second.”
Working together as partners
“With Travelia, it doesn't feel like working with a supplier, but like working with a partner who thinks along with you.”
The short lines of communication and proactive attitude of the Travelia team ensure that new ideas can quickly become reality.
“While we are still shaping ideas on how we can help our clients even better, they often turn out to be a step ahead already.”
That shared ambition to continuously improve forms the basis of the pleasant cooperation, according to Vice Versa.
Exactly the simple features make the difference
According to Vice Versa, the greatest strength lies in the most obvious things.
Payments can be made directly through the app and all travel documents are always digitally available in one central place. “No hassle, no detours, but just quick and easy to arrange.”
These might not be the most flashy features of the app, but according to Vice Versa, they are the features that ensure a travel experience runs truly smoothly.
“The foundation simply has to be rock solid. And that is exactly what this app does.”
Fewer questions, more peace of mind
The benefits of the Travelia app are not only noticeable for travelers, but also for the Vice Versa team itself. Because clients can easily find their flight times, baggage rules, travel documents, and other important information, they are less dependent on telephone contact or email.
“That not only saves a lot of calls and emails, but also gives clients peace of mind.” For travelers, a more carefree holiday and as a travel agency, more time for true personal attention.
At the same time, the personal service that Vice Versa is known for is fully maintained.
“The app feels like Vice Versa, in look, style, and experience. Because of that, it doesn't feel like service is disappearing, but rather like the finishing touch.”
Schedule a demo
The experiences of Travel Agency Vice Versa show how a travel app not only ensures more convenience and clarity, but also contributes to the anticipation, the travel experience, peace of mind, and a stronger client relationship.
Enthusiastic? Then schedule a demo and discover what Travelia can do for your organization.