GoCanada: “Our customers use the app from the moment they book” 

For travelers who look forward to their dream trip to Canada for months, clarity and convenience are essential. That is why GoCanada has been working with the Travelia travel app for years. What started as an enthusiastic introduction during a 1TIS user day grew into a tool that both customers and GoCanada itself can no longer live without. 

A complete travel overview within reach 

According to GoCanada, customers especially appreciate the overview that the app provides, meaning travelers always have their planning at hand. 

“Customers are happy with the overview of their trip. All parts are clearly organized and the travel documents are heavily used.” 

The digital travel documents prove to be a great success. Even during the period when GoCanada still sent travel documents by post, many customers chose to only use the digital documents in the app! 

In addition, GoCanada notices that travelers actively use the travel app long before departure. Customers, some of whom book their trip almost a year in advance, ask questions directly to Moosy, the virtual assistant within the app. 

Enthusiastic from the very first introduction 

The collaboration with Travelia started during a 1TIS user day.  

“We saw a presentation by Rick and Gerbert and were immediately enthusiastic. We made an appointment right away and after that, we quickly started using the Travelia app.” 

Since then, GoCanada has seen the app continue to grow and develop. New functionalities are constantly added, making the app offer more and more value to both travelers and travel organizations. 

A pleasant collaboration 

In addition to the functionalities of the app, GoCanada is also very pleased with the collaboration with Travelia. 

“The Travelia team always responds quickly and they are easily accessible when we have questions.” 

What GoCanada also values is the proactive attitude of the Travelia team. 

“We love that they actively approach us when there are new developments, such as the introduction of the virtual assistant.” 

Managing content within the app is also straightforward thanks to the online management system. 

Smart features that are actually used 

Additionally, GoCanada actively uses the option to add their own travel tips. 

“We really like that we can add our own tips to the app and we notice that customers truly appreciate that.” 

Other features are also heavily used by GoCanada customers. For instance, travelers can create a personalized photo book of their trip and leave reviews for accommodations. 

“Many customers review the accommodations during their trip. That provides us with valuable information in return.” 

An extra benefit is that the app generates additional revenue through bookings of services such as airport parking and eSIM solutions. 

Fewer questions, more service 

One of GoCanada's favorite features is Moosy, the AI-driven virtual assistant. It helps travelers by answering frequently asked questions and contributes to a better customer experience. 

The advantages of the Travelia app are noticeable not only for travelers but also for the organization itself thanks to the support and information provided by Moosy. 

“We notice that we receive fewer phone calls and emails from customers with general questions.” 

Finally, GoCanada sees the app as a valuable service with which they set themselves apart for their customers. 

“We really love being able to offer our customers their own app.” 

Schedule a demo 

GoCanada's experiences show how a smart travel app can contribute to a better customer experience, more time for customer contact that actually matters, and extra commercial opportunities. 

Got enthusiastic? Schedule a demo and discover what Travelia can do for your organization.